 |
What are your business
hours? |
 |
Monday - Saturday, 9:00
AM - 1:00 PM and 4:00 PM - 6:00 PM
Sunday, 4:00 PM - 6:00 PM for Pick Up and Drop Off only |
| |
|
|
When can I take a tour
of your facility? |
|
|
Tours of our facility are
offered during regular business hours during off
peak dates. No tours on Sunday, we are only open two hours
for drop off and pick up on Sundays. calling ahead to make sure a
tour is available is always a good idea. |
| |
|
|
Why can't I tour
during Peak times? |
|
|
Our Guest, your Pets,
become comfortable and relaxed in our presence, but an
unknown person can cause some of them to get worked up
causing unneeded stress for everyone, and during peak
times that is a lot of stress they don't need. So,
we ask that people understand and appreciate that their pet
will enjoy the same benefit during their stay. |
| |
|
|
What vaccinations does
Soos Creek Kennels require for my pet? |
|
|
We recommend shots be
administered at least 7 days prior to your arrival. This
allows you time to watch for any adverse reactions to the
vaccinations. Additionally, the initial stress of boarding
can lower your pets immune system defenses causing a
hardship for your pet while trying to process a vaccine.
We require current: Dogs: Bordatella, DHLPP (or some
variation of) and Rabies.
Cats: Feline Leukemia, FVRCP and Rabies. |
| |
|
|
What proof of
vaccinations do you require? |
|
|
You can request that your
veterinarian fax your pet's shot records, or you can bring
in with you a current copy or invoice from your vet.
No hand written records will be accepted, self vaccinated
pets call prior to making your reservation to discuss.
FAX: 253.630.5075 |
| |
|
|
Am I allowed to bring
my pets own food? |
|
|
Yes, Soos Creek Kennels
has a very good quality food available for both Dogs and
Cats, but you are welcome to bring your own. No raw
food is allowed, that means raw bones, raw meat and such. Should
you bring your own food only bring enough for your pets
stay, individually packaged per meal is preferred.
No Dishes are necessary! Avoid bringing unusual food
items that your pet is not familiar with, it can cause
them upset stomachs. |
| |
|
|
What
feeding times do you offer? |
|
|
We beginning
feeding at 7:30 AM, the food is left with the pets
until they decide to eat, allowing them to enjoy their
food at the time they are accustomed too. All food
is picked up before 5:00 PM. Because all pets are
restricted to their indoor living space at night we no
longer recommend feeding them evening meals. This is
strictly for your pets physical comfort and wellbeing, a
dog eating a meal even several hours before their bed time
may not potty before they are closed in and then
experience discomfort during the night. Treats are
given out between 3:00 & 4:00 PM. |
| |
|
|
What if my
pet is used to eating two meals a day? |
|
|
Again we hope
that everyone realizes our policy is in place for their
pets comfort! A stay at the kennel is usually brief,
a few days to a few weeks. The change to one feeding
a day is safe and your pet will be able to eat throughout
the day up until 5:00 PM. Should for any
reason(medical, breed specific) you still wish your pet to
eat two meals a day we will accommodate your request,
an additional fee of $3.00 per day will apply. |
| |
|
|
Can I bring bedding or
toys for my Pet? |
|
|
Yes, we encourage you to
bring something familiar to make them feel comfortable,
beds, blankets, towels, etc. We do not accept
comforters, sleeping bags or like items. We also allow toys, treats,
and anything you feel will make your pet more comfortable
during their stay. |
| |
|
|
What happens if my pet
is injured or becomes sick during their stay? |
|
|
Our contract that you
sign gives authorization for us to provide medical
attention if needed. If the illness or injury
dictates, we have your veterinarian's name
and phone number on record and we will attempt to contact them. If something happens after
your veterinarian's office is closed, we will contact one
of two local 24 hour emergency care facilities. Of
course we
will also be calling you at the emergency number(s) that you
have provided. |
| |
|
|
How does Soos Creek
Kennels charge for our pets stay? |
|
|
In many ways we are like
a hotel the day your pet checks in you pay for, unlike a
Hotel we allow check in as early as 9:00 am. Check
out is 12 noon, should you not make it back before noon
don't worry, your pet will be waiting for you, but an
additional days charge will be added. Pets that are
groomed prior to leaving are considered checked out at
noon regardless of when they leave that day. |
| |
|
|
Why are there charges
for every item, instead of just one flat rate? |
|
|
Charges are broken down
to meet the needs of every customer, some people are just
looking for a safe place to keep their pet, some people
want the full Spa treatment and then there is everyone in
between. |
| |
|
|
Tell me about walks
and playtimes? |
|
|
We have a belief at SCK
that as much as your pet may want to play with other
animals, what they need most is human contact so for that
reason SCK offers walks (dogs) and playtimes (Dogs & Cats)
that are One on One with a member of our staff. One
on One sessions give them the quality human time they
crave and need. Group play is available to qualified
dogs if requested. |
| |
|
|
Where do the walks and
playtimes take place? |
|
|
For dogs it varies, we
have seven wooded acres and a nature trail that wanders
through the back four acres. The hour
walks are on the Soos Creek trail adjoining our property.
If weather is a factor or if they are participating in
group play those take place in our 30' x 60' training
facility. In the training facility there is an area fenced
off for our guest that have requested "Snuggle times". Our
cat guest have a cozy room in the cattery that offers toys
and visual entertainment to give them extra room to play. |
| |
|
|
Are the walks and play
times really necessary? |
|
|
Necessary NO! Beneficial
YES! Like most vacations the kennel is a very active
busy place and with all the stimulus that life at the
kennel offers taking advantage of our exercise programs provides one-on-one time for your pet and helps
break up your pet's day. |
| |
|
|
I have
more than one pet can they share the same run? |
|
|
Yes, as long
as your suggesting dogs with dogs and cats with cats! It
is not uncommon for 2 or 3 dogs or cats to share a run,
the run size may have to be controlled by SCK to assure
that they are in a run large enough for all of them to be
comfortable. Multiple pets receive a discount when
sharing a run. We NEVER put pets from different
families in the same run! |
| |
|
|
What is the space
where my dog will stay like? |
|
|
All our dog runs are
indoor/outdoor. Indoor the area is heated(of course)
and walled on three sides offering them an area where they
can get comfortable with their belongings and a bit of
privacy from their neighbors. Outside the area is
covered protecting them from the elements, an 20" barrier
prevents their neighbors from dirtying your pets run. The
remainder is chain link, offering them a chance to get
nose to nose and socialize if they want. It is a very open environment but with an area for privacy. |
| |
|
|
What is the space
where my cat will stay like? |
|
|
First, Our Cattery is
located in a separate building away from the dogs.
Our Cattery also offers indoor/outdoor style runs, so
should your feline friend enjoy going outdoors they may
into a secure, covered enclosure. Indoors each space has a
five foot tall cat tower with shelves and enclosed spaces
for privacy. We also offer additional services such
as cat self play and cat cuddles in a room with toys and
visual stimulus for your cats enjoyment. |
| |
|
|
Does Soos
Creek Kennels offer any discounts? |
|
|
Yes, we offer
discounts for multiple pets sharing the same kennel run,
discounts for Seniors, discounts for length of stays
beginning with 7 days up to and beyond 30 days, and
annually for our top twenty most frequent customers.
Additionally we have periodic specials on Boarding,
Grooming and Supplies! |
| |
